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Instructions for caregivers who need to log in to their computers, including shared services caregivers
- For those still experiencing issues, please try to reboot your PC several times. Updates made over the weekend improved the rate of resolving the issue through rebooting for many caregivers.
- If possible, connect your machine directly to the network with a wired (ethernet) connection rather than using a docking station.
- If rebooting your computer is successful, no further action is needed.
- If you’re experiencing the “blue screen issue,” drop into a Tech Bar at a Providence facility today from noon – 8 p.m. (PT) and tomorrow from 7 a.m. – 8 p.m. (PT).
- Double check the posted locations for any last-minute updates before leaving for a Tech Bar to ensure you are visiting the most up-to-date locations. Please do not arrive before the Tech Bars open.
- Bring impacted PC/devices and power cords with you.
- Please do not bring peripherals, such as monitors, with you.
- Greeters at the Tech Bar locations will help you, and please note, IS teams may need to prioritize Mission-critical fixes.
- If you cannot go into a Providence facility and need remote assistance, please continue using the IS Service Desk (844-922-7548) as your first point of contact for support.
- If you continue to have unaddressed issues, please contact the IS Service Desk (844-922-7548) for support or your local Command Center.
- Providence uses Microsoft Office 365, which is a web-based platform. Caregivers with a personal device (e.g., mobile phone, personal laptop, tablet, etc.) can access Providence MyApps and Office 365 Online tools to check emails and perform basic tasks. Visit the MyApps portal at https://myapplications.microsoft.com to log in from any personal device.